Service spirit: Customers’ time is more valuable than gold!
Service personnel are required to always consider users, solve equipment problems in a timely manner, and make it clear that users’ time is money.
Dongfeng Agricultural Machinery Service relies on agency companies and offices across the country to form a complete after-sales service network, equipped with sufficient after-sales service vehicles, establish a service engineer team, hotline, computer ERP information management system, and the company’s development, production, sales and other departments give priority to meeting service needs, thereby ensuring the implementation of the service spirit.
Service purpose: Create value for customers!
It is clear that when users buy Dongfeng agricultural machinery products, they pursue the benefits and value that the products bring to them. This requires service personnel to have comprehensive service capabilities, and guide users to master the use, maintenance, construction, repair and other capabilities through our services, so as to provide guarantees for users’ work and generate benefits and value.
Service slogan: Dongfeng service, all the time and everywhere!
The Dongfeng agricultural machinery service that users feel is omnipresent and ubiquitous.
Service goal: customer-centric, implement overtime and value-added services!
Focusing on customers, Dongfeng Agricultural Machinery Service carries out customer training, technical consultation, customer visits, key project special services (free special painting services, on-site services with parts, project site extended services), etc., so that customers feel that they have not only purchased a product, but a complete set of perfect services.
Service requirements: concise, comprehensive, proactive, and timely!
The eight-character requirements for service personnel ensure that they actively contact customers, rush to the site at the fastest speed and the best way, implement comprehensive, timely, and fast services, and win time and create benefits for users. The content of service requirements is the interpretation of service spirit, purpose, slogan and goals.
